Business Analyst | ICT Solutions Specialist | Data-Driven Transformation
I help organizations translate business needs into effective ICT solutions. My focus is on requirements discovery, process optimization, system implementation (ERP/CRM/BI), and change management—so teams can make better decisions, faster.
Core strengths: stakeholder alignment, clear documentation, pragmatic delivery, and measurable outcomes.
Streamlined finance, HR, and supply chain; unified reporting and controls…
Self-service analytics for leaders and teams; faster, better decisions…
Modernized core systems; reduced downtime and improved recovery…
Business Problem: Fragmented purchasing and manual approvals led to delays, maverick spend, and poor supplier visibility.
ICT Solution: Implemented ERP P2P module with role-based workflows, 3-way match, and supplier portal; integrated with AP automation.
My Role: Led requirements workshops, mapped as-is/to-be processes (BPMN), authored BRD/SRS, coordinated UAT and rollout training.
Results: PO cycle time ↓ 42%, on-contract spend ↑ 35%, invoice exceptions ↓ 60%, monthly close accelerated by 2 days.
Business Problem: Disconnected leads and service tickets; limited view of customer lifecycle and sales funnel leakages.
ICT Solution: Deployed a modern CRM with lead scoring, case routing, SLA timers, and integrated CTI; built executive pipeline dashboards.
My Role: Stakeholder alignment, user story backlog, data migration mapping, sprint reviews, go-live hypercare.
Results: Lead-to-win ↑ 18%, first-response time ↓ 50%, NPS ↑ 12 points, single customer view achieved.
Business Problem: High manual workload in reconciliations/reporting; error-prone spreadsheets and after-hours crunches.
ICT Solution: Introduced RPA bots for data pulls and reconciliations; standardized datasets feeding Power BI self-service dashboards.
My Role: Process assessment, benefit case, solution design with IT, UAT coordination, change & training plan.
Results: Reporting effort ↓ 65%, reconciliation accuracy ↑ 99%+, on-time reports ↑ to 100%.
Business Problem: Manual tax filing and reporting caused delays, compliance errors, and increased audit risks.
ICT Solution: Implemented a digital tax filing system with automated validation, integrated e-payment, and compliance dashboards.
My Role: Gathered requirements, mapped workflows, wrote system specs, coordinated UAT, and led training/change management.
Results: Filing accuracy ↑ 95%, processing time ↓ 70%, compliance rate improved, audit exceptions reduced.
Business Problem: Fragmented data from multiple tax sources limited visibility and slowed decision-making.
ICT Solution: Built a Power BI dashboard consolidating revenue streams, compliance rates, and collection performance in real-time.
My Role: Defined KPIs, worked with IT/data teams on ETL processes, designed dashboard views, and trained finance/tax staff.
Results: Real-time insights enabled faster decisions, ↑ 40% efficiency in revenue monitoring, and proactive policy adjustments.
Business Problem: High incidence of underreporting, fraudulent claims, and tax evasion went undetected in manual reviews.
ICT Solution: Developed data models to detect anomalies, risk-score taxpayers, and flag suspicious transactions for audit.
My Role: Collected tax data, applied predictive analytics, worked with compliance officers, and integrated alerts into workflows.
Results: Fraud detection ↑ 60%, compliance gaps ↓, and risk-based audits became 2× more effective.
Business Problem: Long queues at tax offices and delays in taxpayer support reduced service efficiency and compliance rates.
ICT Solution: Launched a self-service portal with online registration, e-filing, payment options, and support chatbots.
My Role: Gathered taxpayer requirements, wrote functional specs, collaborated with IT developers, and led user training campaigns.
Results: Service efficiency ↑ 80%, taxpayer satisfaction improved, office visits ↓ 65%, and compliance levels rose significantly.
Specialization in ICT Management, Data Analytics, and Business Transformation.
Bachelor’s holder from 2020-2023.
Delivered workshops on ICT adoption, business analysis basics, and data literacy for SMEs and youth; developed practical templates for KPIs and process mapping.